Returns & Refund Policy

All Keep Me There Magnets products are personalised and made to order using the photographs and/or information provided by you.

Personalised Orders

Because our products are made to your specifications and are clearly personalised, the usual 14-day right to cancel or return an online purchase because you have changed your mind does not apply.

We therefore cannot accept returns or provide refunds simply because you have changed your mind.

We are also not responsible for errors in photographs, spelling or other information supplied by you when placing your order, provided your order has been produced in accordance with the information you supplied.

This does not affect your statutory rights.

Faulty, Damaged or Incorrect Orders

If your order arrives damaged, is faulty, is not as described, or does not match the order you placed, please contact us at hello@KeepMeThereMagnets.co.uk.

Please contact us as soon as reasonably possible after discovering the problem. We may ask you to provide photographs of the item and its packaging so that we can investigate the issue.

Where appropriate, we will offer a replacement or refund in accordance with your rights under UK consumer law.

Nothing in this policy limits or excludes your statutory rights in relation to faulty, damaged or misdescribed goods.

Refunds

Where a refund is due, we will notify you once it has been approved. Refunds will be made to your original payment method.

We aim to process approved refunds within 10 business days. Your bank or card provider may take additional time to credit the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at hello@KeepMeThereMagnets.co.uk.

Contact Us

For questions about returns, refunds or problems with your order, please contact:

Keep Me There Magnets
Email: hello@KeepMeThereMagnets.co.uk

Keep Me There Magnets
First Floor, Swan Buildings
20 Swan Street
Manchester
M4 5JW